OUR PROCESS
At Heritage Upholstery we pride ourselves in running a highly professional small family business. We hope this short guide will explain the process and stages of your re-upholstery project.
STEP ONE - INITIAL ENQUIRY
Your initial enquiry can be by telephone, email or using our online enquiry form. Please send us photographs and dimensions of your furniture including pictures with all cushions removed.
We aim to respond within one working day and will provide you with an approximate estimate for labour and sundries and an approximate amount of fabric required based on your photographs. We will also suggest the nearest available date to carry out your re-upholstery.
STEP TWO - THE MEASURE APPOINTMENT
If you are happy with our initial estimate and would like a detailed written quotation we will book a measure appointment at your home (or where the furniture is stored) at a time convenient to you.
Pierre (the upholsterer) will arrive on the agreed date and time. We always carry our own face-masks, shoe protectors and cotton gloves to ensure safety and cleanliness in respect for you and your home.
Pierre will inspect the furniture to check the condition and quality and advise if any apparent repairs are necessary and will measure to calculate the amount of fabric required.
At this measure appointment we will bring a selection of fabric sample books and an iPad to allow you to browse entire collections. As an experienced upholsterer Pierre will be happy to spend time discussing and recommending fabrics to suit your project. We will be delighted to send fabric samples directly to you, free of charge, following the appointment.
STEP THREE - YOUR WRITTEN QUOTATION
We pride ourselves on our efficiency and you should expect to receive an email quotation on headed-paper from us within one working day of your measure appointment. If you have not heard from us, then please check your junk mail inbox. If we are sending by post, then we will do so within one working day.
We will notify you if there is a slight delay in sending your quote if we are awaiting prices from specialist suppliers for bespoke products.
Your quotation will clearly state the amount of fabric required, the cost for labour and workshop sundries for each item, costs for repairs, any costs for replacement foam, cushion inserts and pick up and delivery charges.
We will include our nearest available date to start your project and an approximation of how long it should take to complete. Please note that we will reserve the start date for two weeks from the date of the quotation letter.
STEP FOUR - CONFIRM YOUR BOOKING
If you are happy to go ahead with the written quotation, then please confirm and book via email or telephone. You have the option at this time, to pay for your fabric in full to avoid any potential price increases or the fabric being out of stock closer to your booked date.
STEP FIVE - ONE MONTH BEFORE YOUR BOOKED DATE
We will contact you by email or telephone one month before the date that work is due to start to confirm your choice of fabrics and to arrange collection of your furniture.
At this point we will require payment for 100% of the cost of materials, such as fabric and foam, prior to ordering from our suppliers. This ensures that we have all materials ordered and ready in the workshop for your project.
We will book in the collection of your furniture. We use a trusted and insured local delivery team ‘Two Man Removals’, to assist us with our collection and deliveries and we will always be present for both the collection and delivery.
If you wish to arrange for your own delivery company or to deliver the furniture yourself, then please make us aware so that we can ensure we are ready to receive your furniture in the workshop.
STEP SIX - THE UPHOLSTERY WORKSHOP
Once we have collected your furniture and it is safely in our workshop, the work will begin. We will keep you updated with the progress and email photographs if you wish.
Upholstery is a complex craft: occasionally there may be problems that are hard to anticipate and only become apparent when the item has been stripped down to the frame. If we uncover any additional works or repairs that we feel are required, then we will send photographs and advise you of any further costs. Rest assured, we will never carry out additional work without discussion and gaining your consent.
Please note that we are unable to give a guaranteed delivery date (unless previously discussed and agreed) until the work has been completed, as sometimes jobs can take a little longer than anticipated.
STEP SEVEN - DELIVERY OF YOUR FURNITURE
Once your furniture has been beautifully re-upholstered, we will contact you
to arrange a convenient time and date for delivery back to you. The furniture will be carefully wrapped in transit to ensure that it arrives in perfect condition and taken to the room of your choice.
We will send an invoice for the work via email on the day of delivery. The outstanding balance is required by Bank Transfer or cash prior to delivery or, by agreement, as the furniture is delivered on the day. We will provide a printed invoice for your records. Please note that we do not accept cheques.
Many thanks for choosing to support Heritage Upholstery and we trust that you will be delighted with your beautifully re-upholstered furniture.