FREQUENTLY ASKED QUESTIONS
IS IT LESS EXPENSIVE TO HAVE MY FURNITURE RE-UPHOLSTERED INSTEAD OF BUYING NEW?
This is completely dependant upon the piece of furniture in question. If your furniture can be replaced very cheaply then it’s likely that re-upholstery will be more costly. However, if your furniture is of a good quality and is something that you love and fits your home perfectly, then reupholstery is a perfect solution. It is worthwhile making the investment in your furniture and is far better for the environment than sending to landfill. Our turnaround times are now quicker than most wholesale furniture retailers.
HOW DO I OBTAIN A QUOTE FOR RE-UPHOLSTERY?
Your initial enquiry can be made by telephone, email or preferably using our online enquiry form. Please send us photographs and dimensions of your furniture including pictures with all cushions removed.
We aim to respond within one working day and will provide you with an approximate estimate for labour and sundries and an approximate amount of fabric required based on your photographs. We will also suggest the nearest available date to carry out your re-upholstery.
WHAT IS THE PROCESS OF RE-UPHOLSTERY, AND CAN YOU TELL ME WHAT IS INCLUDED IN THE PRICE?
Please refer to our ‘Process’ page which provides in-depth detail of our process, from quotation and choosing fabric through to what happens in our workshop and redelivery of your beautifully transformed items.
With regards to the actual process of ‘re-upholstery’, your furniture will always be stripped back to bare frame before recovering to ensure smooth lines and a professional finish. We then fix any broken springs, replace any worn webbing and fix any problems with the wooden frame. All of this will be included in our quotation, unless we uncover something that we were not anticipating. This will always be discussed with you prior to us undertaking additional works.
HOW LONG WILL MY UPHOLSTERY JOB TAKE?
This is dependant upon the nature of the job that we are undertaking for you. We will give you an estimated timeframe and will arrange redelivery of the item once completed. We will keep you well informed throughout the process. We can undertake time sensitive jobs however there may be a surcharge for this service, which will be included in your quotation.
DO YOU UNDERTAKE CONTRACT AND COMMERCIAL WORK AS WELL AS DOMESTIC?
Yes we certainly do. Please refer to our contract and commercial page for more information.
DO YOU SUPPLY FABRIC?
Yes we do. We work with multiple suppliers including Warwick, KOBE, Romo, Clarke & Clarke and Villa Nova. We are always happy to guide you in your fabric choices and can provide free of charge samples.
CAN I GET FABRIC SAMPLES?
Yes, we can obtain samples for all of our fabrics direct from our suppliers. These samples will be delivered directly to your home for you to see in situ. We are mindful to not stock samples on site to prevent over-ordering and over consumption. Please see our sustainability policy for more information on this.
CAN I CHOOSE A MIX OF FABRICS TO HAVE MY FURNITURE RE-UPHOLSTERED OR DOES IT HAVE TO BE THE SAME ONE?
Yes, if you wanted us to use two or three different fabrics then this is something that we can accommodate but there may be a surcharge for this which would be clearly stipulated in your quotation.
IF I’VE PURCHASED FABRIC FROM ELSEWHERE, WOULD HERITAGE UPHOLSTERY STILL RE-UPHOLSTER MY CHAIRS?
We have no objection to using your own fabric, however we would always suggest that you show us a sample and check its suitability before you purchase it. You must also confirm that it meets the relevant Fire Retardancy Regulations and have the paperwork to support this. We reserve the right to charge a surcharge for working with customer supplied fabric and ask that you thoroughly check the fabric for flaws before we receive it.
CAN YOU ADVISE US ON THE FIRE REGULATIONS REGARDING OUR FURNITURE?
Yes we certainly can and we have extensive experience within this field. All fabric and foam that we source and supply complies to the relevant Fire and Safety Regulations.
DO YOU WORK WITH ANTIQUES?
Yes we do and we pride ourselves on a sympathetic restoration of them. Please look in our portfolio for recent examples of work.
DO YOU WORK WITH LEATHER?
Yes we do and this is something that Pierre has extensive experience with using. He has trimmed many classic cars as well as sofas using leather and understands the dexterity of this material perfectly. Leather can create a beautiful transformation when used carefully. Pierre is also fully trained and qualified to carry out SMART leather repairs. We are continually reinvesting into our business to ensure that we are leading the way within the industry.
DO YOU REPAIR BROKEN FURNITURE?
Yes, we do. Please get in touch and we can provide you with a bespoke quotation for this. This can also be carried out on site.
Also, as part of our stripping back to frame we sometimes uncover unknown breaks.
WILL YOU REFINISH WOODEN LEGS ON FURNITURE?
Yes, this is certainly a service that we can offer. We can sand and re-varnish wooden legs when requested and a bespoke price for this can be included in your initial quotation. We regularly carry out this type of work on armchair legs as these seem to have notoriously tough lives! Taking some time to sympathetically restore the wooden legs on furniture can be the cherry on top of the transformation!
DO YOU MAKE OR RE-UPHOLSTER HEAD BOARDS?
Yes we do both! We can re-upholster an existing headboard or we can make a brand new one bespoke to you, to fit your exact dimensions. Headboards can be upholstered in a huge variety of fabrics and can be real show-stoppers in a bedroom! We can also provide bespoke foam for headboards.
DO YOU CUT FOAM ON SITE?
No, we use a local company called Putnams and have done so for the last 15 years. We highly rate their service and their foam is of the highest British made quality.
CAN YOU REFILL CUSHIONS FROM MY CHAIR AND SOFA?
We can professionally refill your cushions with foam, fibre or feather and have extensive experience in doing so. If you can provide approximate sizes and an image of the cushion that needs replacing then we can gladly explain the different options available to you and give you an idea of cost. Please get in touch for a bespoke quotation.
DO YOU MAKE GARDEN CUSHIONS OR ITEMS FOR OUTDOOR FURNITURE?
Yes, we are able to make these entirely bespoke to you. Alternatively we can recover existing cushions if you have them and we have a wide range of outdoor, water and UV-repellent fabrics.
IF I HAVE MULTIPLE ITEMS THAT I WANT REUPHOLSTERING (DOMESTIC OR COMMERCIAL). DO THEY ALL HAVE TO BE REMOVED FROM MY HOME OR WORK-SITE AT THE SAME TIME?
No, we can happily discuss with you and plan a course of action that will cause you the least disruption. This includes taking only some of your pieces away initially and then taking the remainder later, once we have delivered your completed items. Please be aware that there will be an additional collection and delivery charge for this service.
WHAT DELIVERY COMPANY DO YOU USE TO TRANSPORT FURNITURE?
For the collection and delivery of furniture we use ‘Two Man Removals’: a fully insured, reliable and highly experienced Plymouth based removals team. We have worked closely with the team and are delighted to partnership with them. ‘Two Man Removals’ compliment our ethos that ‘customer satisfaction is at the heart of everything we do’ and we have the pleasure of recommending their professional services to our customers.
The rates that we charge you as the customer for collection and delivery of your furniture are the rates that we pay the removal team. Please be aware that we do not make any profit from this and our time to attend both collection and delivery is included as a courtesy to you as our valued customer.
We are more than happy to accommodate if you would like to use a removal company of your choice for furniture transportation but please be aware that this is not covered by our insurance policy. Collection and delivery times must be arranged with us in advance. The responsibility to liaise with an alternative delivery team lies with the customer. Many thanks for your understanding.